Shipping & Returns Policy
Shipping and Returns Policy
Thank you for shopping with Grit and Grow! We are committed to providing you with the best products and service possible. Please take a moment to review our shipping and returns policy below.
Shipping Policy
1. Order Processing: We strive to process and dispatch your order within 2 business days from the date of your purchase. Please note that orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Method: We exclusively use Royal Mail for shipping our products within the United Kingdom. Your order will be shipped according to the Royal Mail service selected during checkout.
3. Delivery Times: Delivery times may vary depending on the shipping method chosen and your location. Typically, Royal Mail standard delivery takes 2-3 business days. Please refer to Royal Mail's official website for more information on delivery times.
4. Tracking: For orders shipped with tracking services, you will receive a tracking number via email once your order has been dispatched. You can use this tracking number to monitor the progress of your shipment.
5. Shipping Costs: Shipping costs will be calculated during the checkout process based on your delivery address and the chosen shipping method.
6. UK shipping only: We currently are only taking orders for delivery in the uk.
Returns Policy:
1. Return Eligibility: If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of the date the item was delivered.
2. Return Condition: Items must be returned in their original, unused, and undamaged condition, including all original packaging and tags.
3. Return Shipping: The cost of returning the item(s) is the responsibility of the buyer. We recommend using a trackable and insured shipping method to ensure safe delivery. Please include the return address on the return package.
4. Refund Process:Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.
5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item or arrange for a replacement.
Please note that the above policies apply to items purchased directly from Grit and Grow. If you purchased our products through a third-party retailer, please refer to their respective shipping and returns policies.
If you have any questions or concerns about our shipping and returns policy, please feel free to contact our customer service team at our contact page. We are here to assist you and ensure your shopping experience with us is a positive one.
Thank you for choosing Grit and Grow. We appreciate your business!